Service Agreement & Terms of Service

1. Who this agreement is between

This Service Agreement ("Agreement") is between ZolDesignworks LLC, a United States limited liability company, and the individual or business that purchases services ("you", "Client").

In this Agreement, "Havelin", "we", "us" and "our" mean that company. Havelin is the service name used throughout this Agreement and on this website, and is the contracting provider responsible for delivering the services and receiving payment.

Version 1.0, effective August 8, 2026. The version you accepted at checkout is recorded in your account and remains available in your dashboard.

2. Services provided

Havelin provides website design, website development, launch assistance, and ongoing website care and management for small and growing businesses. Services are delivered remotely.

Services are sold as three packages: Presence — $4,995 setup plus $199 per month; Commerce — $7,995 setup plus $349 per month; Signature — $11,995 setup plus $599 per month.

The specific inclusions of each package are published on the Packages and What's Included pages of the Havelin website. Those published inclusions define the scope of your package and are incorporated into this Agreement by reference.

Anything not described in your package inclusions is out of scope and is quoted separately in writing before any work begins.

3. Setup fee and recurring monthly charges

Each package has a one-time setup and build fee that is charged at purchase, and a recurring monthly website care fee.

The setup fee covers design, build, revisions within the agreed process, pre-launch quality assurance, and launch of your website.

The recurring monthly fee covers hosting and platform management, monitoring, security and software updates, backups, your included Monthly Business Update, and continued access to your dashboard and support.

Monthly billing recurs automatically on the same day each month until you cancel. The exact initial amount, the recurring amount, the billing frequency and the start of recurring billing are shown on the checkout page before you pay.

4. Payment authorization and automatic renewal

By completing checkout and affirmatively accepting this Agreement, you authorize Havelin and its payment processor to charge your selected payment method for the setup fee and for the recurring monthly fee on an ongoing basis until you cancel.

Payment card processing is performed by Stripe. Havelin does not receive or store full payment card numbers.

You are responsible for keeping a valid payment method on file. You may update your payment method at any time through your dashboard.

Recurring billing is not hidden and is never started without your affirmative authorization. You can review the current recurring amount and next billing date in your dashboard at any time.

5. Failed payments

If a recurring payment fails, Havelin will notify you and the payment processor may automatically retry the charge.

If payment remains unresolved, Havelin may suspend ongoing website care, portal access, hosting and support until the balance is settled. Havelin will provide notice before suspension where reasonably practical.

Suspension does not cancel your account or waive amounts already owed. Extended non-payment may result in termination under Section 8.

6. Taxes

Prices shown are exclusive of applicable sales, use, VAT or similar taxes. Where Havelin is required to collect tax, it is calculated at checkout and added to your total.

You are responsible for any taxes assessed on your own business activity.

7. Your right to cancel

You may cancel your recurring monthly service at any time from your dashboard or by contacting Havelin support in writing.

Cancellation takes effect at the end of the current paid billing period. Your website and services remain active through that period. Monthly fees already paid are not prorated or refunded.

Cancelling the monthly service does not retroactively refund the setup fee, and does not cancel amounts already owed for work performed or for Additional Improvement Requests already purchased.

What happens to your website, your domain and your content after cancellation is described in Section 9 and on the Refunds and Cancellation page.

8. Havelin's right to decline or terminate

Havelin may decline, pause or terminate service for non-payment, for content that is unlawful, infringing, deceptive or prohibited under Section 21, for abusive or threatening conduct toward Havelin staff, or where continuing to provide service would place Havelin in legal or regulatory risk.

Except in cases of unlawful content, non-payment or abuse, Havelin will give at least thirty (30) days written notice before terminating an active ongoing care subscription, and will assist with an orderly transition as described in Section 9.

If Havelin terminates without cause, Havelin will refund any prepaid monthly fees covering the period after termination.

9. Refunds

Setup and project fees pay for customized professional work performed specifically for your business. Once work has begun, the setup fee is non-refundable, because the work cannot be resold or recovered.

If you cancel before any design or build work has started and before onboarding materials have been processed, Havelin will refund the setup fee less any third-party costs already incurred on your behalf (for example a purchased domain).

Recurring monthly fees are charged for the service period ahead and are non-refundable once the period has begun. Cancelling stops future charges.

Additional Improvement Request fees are non-refundable once the requested work has begun.

Havelin does not offer refunds based on business results, traffic, rankings, revenue or the volume of customer enquiries. See Section 24.

10. Chargebacks and payment disputes

If you believe you have been charged in error, contact Havelin support first. Billing questions are typically resolved quickly, and we would rather fix a problem than have you dispute a charge.

Initiating a chargeback for services that were delivered, or for a properly authorized recurring charge, is a breach of this Agreement. Havelin may suspend service during an open dispute and may pursue recovery of the disputed amount and any associated fees.

Havelin retains records of your agreement acceptance, purchases, project activity and deliverables, and may provide those records to the payment processor or card network in response to a dispute.

11. Project commencement and your onboarding responsibilities

After purchase, your client account and project are created automatically and you are guided into onboarding.

Onboarding is where you provide the information and materials required to build your website: business details, services, hours, service area, contact information, logo, photographs, written content, and any access credentials or approvals needed for your domain, email or third-party accounts.

You are responsible for the accuracy of the information you provide. Havelin builds from what you supply.

12. The 7-day first draft

Your 7-day first-draft timeline begins once we have everything needed to build your website — that is, once your required onboarding information, content, assets, approvals and any necessary access have been received and marked complete.

Havelin targets delivery of your first draft within seven calendar days of that point. The date is calculated and displayed in your dashboard so you always know where the project stands.

If something required is still outstanding, the project tracker names exactly what is missing and the timeline adjusts automatically to reflect the new start point. This is not a penalty; it simply reflects when the build can actually begin.

The seven-day target applies to the first draft, not to final launch. Launch depends on your review, approvals and pre-launch quality assurance.

13. Revisions and approval

When your first draft is ready you will be notified and can review it in your dashboard, where you can either approve it or submit consolidated feedback.

Your package includes the revision rounds described during onboarding. Feedback should be submitted together in each round rather than as a continuous stream of individual notes, so revisions can be applied accurately.

Written approval in the Havelin dashboard is your authorization to proceed to pre-launch quality assurance and launch.

If a project remains awaiting your review or approval for an extended period, Havelin may move it to a paused status. Recurring billing, once started, continues during a client-caused pause.

14. Monthly Business Update

Each active client with a monthly care subscription receives one included Monthly Business Update per billing month.

A Monthly Business Update is one consolidated update request that may contain multiple reasonable small changes submitted together. For example: replacing several photos, updating text, changing your business hours, updating pricing, adding or removing a team member, and updating one product or service can all be part of a single update.

Individual edits inside one submitted request are not counted as separate updates. What matters is that the changes are submitted together and remain within normal update scope.

Not included automatically: full redesigns, new page templates or extensive new pages, new functionality or features, major integrations, e-commerce catalogue overhauls, and other work beyond routine content maintenance. Those are quoted separately in writing before any work begins.

An unused Monthly Business Update does not roll over to the following month.

15. Additional Improvement Requests

If you have already used your included Monthly Business Update and want another update in the same billing period, you may purchase an Additional Improvement Request for $750.

The price is shown to you before purchase. Havelin will never charge for an Additional Improvement Request without your affirmative authorization in the Havelin dashboard.

Each purchase and the associated request are recorded in your account history and audit trail.

An Additional Improvement Request covers the same scope as a Monthly Business Update. Larger structural or custom work is still quoted separately.

16. Out-of-scope work

Work outside your package inclusions and outside normal update scope is quoted in writing, with the price and description provided before any work begins. No out-of-scope work is performed or charged without your written approval.

17. Communication

Your dashboard is the primary record for project status, requests, approvals, uploads and messages, because a written record keeps the work accurate for both of us.

Havelin also communicates by email for transactional confirmations, project status updates, review requests, billing notices and renewal reminders.

You can reach a real person on the Havelin team through the portal or support at any time. We respect your time, and we are here when you need us.

18. Domain ownership

Your domain name belongs to you. Where Havelin purchases or registers a domain on your behalf, it is registered for your benefit and ownership is yours, subject to payment of any associated fees and to the rules of the applicable registrar.

On request, and once your account is current, Havelin will transfer or unlock the domain and provide the authorization information needed to move it to a registrar of your choice. Registrars may impose their own transfer waiting periods that are outside Havelin's control.

Domain registration and renewal fees charged by the registrar are third-party costs and are not included in Havelin's package pricing unless expressly stated.

19. Website ownership and intellectual property

You own your business content: your copy, your business information, your photographs and videos, your logo and brand assets, and everything else you supply.

Upon full payment of your setup fee, you own the custom website deliverables created specifically for your business — the page copy as arranged for you, your custom design layout as delivered, and your configured site content.

Havelin retains all rights in its own underlying property, including its proprietary systems, reusable templates and components, design frameworks, internal processes, automation architecture, tooling, software, documentation and know-how. Nothing in this Agreement transfers ownership of those to you.

While your account is active, Havelin grants you a non-exclusive license to use any Havelin-owned components embedded in your website as part of your website. That license continues for as long as your account is in good standing.

Third-party technology, fonts, stock imagery, plugins and platforms remain the property of their respective owners and are used under their own licenses, which continue to govern their use.

20. Materials you provide

You confirm that you own, license, or otherwise have the legal right and permission to use and to allow Havelin to publish every material you provide, including logos, photographs, videos, written content, product images, music, fonts, trademarks, business names, customer testimonials and any other intellectual property.

You grant Havelin the license needed to use those materials for the purpose of building, launching, maintaining and supporting your website.

Havelin does not assume liability for materials supplied by you without proper rights. You are responsible for, and agree to indemnify Havelin against, claims arising from materials you supply.

Havelin may decline to publish material it reasonably believes is unlawful, infringing, deceptive or otherwise inappropriate.

Testimonials, reviews and results you supply must be genuine and accurate. Havelin does not create or publish fabricated reviews, ratings, endorsements or performance claims.

21. Prohibited and unlawful content

You may not use Havelin services for content or activity that is unlawful, fraudulent, infringing, defamatory, harassing, sexually exploitative, or that promotes violence or illegal goods and services, or that violates the acceptable use rules of our hosting, payment or infrastructure providers.

Havelin may remove such content and may suspend or terminate service immediately, without refund, where prohibited content is present.

22. Third-party services

Your website may depend on independent third-party products and services, including payment processing (Stripe), domain registrars, email and email-delivery providers, hosting and infrastructure providers, analytics providers, AI providers, mapping and booking tools, and other software platforms you choose to use.

Those services are operated by independent companies under their own terms and privacy policies. Havelin does not control them and cannot guarantee their uninterrupted availability, pricing, feature set or continued existence.

Where a third-party service carries its own fee — for example domain registration and renewal, premium plugins or apps, paid stock assets, SMS or email volume charges, or merchant processing fees — that fee is your cost and is not included in Havelin pricing unless expressly stated. Havelin will identify such costs before they are incurred where reasonably practical.

23. AI-assisted functionality

Havelin uses AI-assisted technology, including the Havelin Guide assistant on this website and in your dashboard, and optionally an assistant on your own website.

AI-assisted responses are generated from a controlled, approved knowledge base and may still occasionally be incomplete or incorrect. AI responses are informational only.

Your actual contractual, pricing, billing and project commitments are governed exclusively by this Agreement, your published package inclusions and your account records — not by anything an assistant says.

You may request human assistance at any time, and the assistant will escalate any question it cannot confidently answer to the Havelin team.

Where an assistant is enabled on your own website, it is restricted to your approved business information and does not access other clients' information.

24. No guaranteed business results

Havelin sells professional services and defined deliverables. A well-built, credible website helps customers find you, verify you and understand what you offer.

Havelin does not guarantee revenue, sales, leads, enquiries, search engine rankings, traffic volumes, customer acquisition, business growth or any specific financial outcome. Those depend on many factors outside Havelin's control.

25. Security, backups and availability

Havelin applies commercially reasonable security practices, including encrypted connections, authenticated access, role separation and database-level access restrictions, and takes regular backups of hosted sites.

No system, backup or security practice can be guaranteed to prevent every incident, defect, data loss or period of downtime. Havelin does not offer a specific uptime guarantee or service-level credit, and does not claim any security certification it has not obtained.

Havelin will make commercially reasonable efforts to restore service and to restore from backup where an incident occurs.

26. Your responsibilities

You are responsible for the accuracy and legality of information you supply, for maintaining the confidentiality of your account credentials, for keeping a valid payment method on file, for reviewing drafts and responding within a reasonable time, for maintaining your own domain, email and third-party accounts where you control them, and for complying with the laws and regulations applicable to your business.

27. Warranties and disclaimers

Havelin warrants that services will be performed in a professional and workmanlike manner consistent with industry standards.

Except as expressly stated in this Agreement, services are provided "as is" and Havelin disclaims all other warranties, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

28. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost data or business interruption, even if advised of the possibility.

To the maximum extent permitted by law, Havelin's total aggregate liability arising out of or relating to this Agreement is limited to the total amounts you paid to Havelin in the twelve (12) months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

29. Indemnification

You agree to defend, indemnify and hold harmless Havelin, its members, officers and contractors from claims, damages, liabilities, costs and reasonable legal fees arising from materials you supply, from your use of the website and services, from your business operations and offerings, and from your breach of this Agreement or of applicable law.

30. Force majeure

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, fire, flood, severe weather, war, civil unrest, terrorism, epidemic, labor disruption, government action, utility or internet failure, or failure of third-party infrastructure and platforms. Performance obligations are suspended for the duration of the event.

31. Electronic communications, acceptance and signatures

You consent to conduct this relationship electronically. Notices, agreements, disclosures, confirmations and records provided electronically satisfy any requirement that they be in writing.

Checking the acceptance box at checkout and completing your purchase constitutes your electronic signature and your binding acceptance of this Agreement, with the same legal effect as a handwritten signature.

Havelin records the account, the documents accepted, the agreement version, the date and time, and the associated transaction. That record is retained and is available to you in your dashboard.

32. Governing law and disputes

This Agreement is governed by the laws of the State of Texas, United States, without regard to its conflict-of-laws rules.

Before initiating formal proceedings, both parties agree to attempt in good faith to resolve any dispute informally by contacting the other in writing and allowing thirty (30) days to resolve it.

If informal resolution fails, the parties submit to the exclusive jurisdiction of the state and federal courts located in the State of Texas, United States.

Each party is responsible for its own costs unless a court awards otherwise.

33. Changes to this Agreement

Havelin may update this Agreement. Material changes affecting active clients will be communicated by email before they take effect, and the version number and effective date on this page will be updated.

Continued use of the services after the effective date constitutes acceptance of the updated Agreement. The version you originally accepted remains recorded in your account.

34. Severability, assignment and entire agreement

If any provision is found unenforceable, it is modified to the minimum extent necessary or severed, and the remainder stays in force.

You may not assign this Agreement without Havelin's written consent. Havelin may assign it in connection with a merger, acquisition or sale of assets.

This Agreement, together with the published package inclusions, the Privacy Policy and the Refunds and Cancellation page, is the entire agreement between the parties and supersedes prior discussions on the same subject.

Havelin is an independent contractor. Nothing here creates a partnership, joint venture, employment or agency relationship.

35. Survival

Provisions that by their nature should survive termination do survive, including payment obligations for work performed, ownership and intellectual property, materials you provide, disclaimers, limitation of liability, indemnification, governing law and disputes, and this section.

36. Contact

Questions about this Agreement can be sent to Havelin through the support form on this website or by email to support@havelin.com. We aim to respond to written enquiries within one business day.